Refund policy
Refund Policy — Rarerooot
Effective Date: April 2026
At Rarerooot, your satisfaction is our top priority. We stand behind every product we sell and want you to shop with complete confidence.
✅ 15-Day Money Back Guarantee
We offer a 15-day hassle-free return and refund policy from the date of delivery. If you are not 100% satisfied with your purchase for any reason, we will make it right — no questions asked.
📦 Eligibility for Return & Refund
To be eligible for a return or refund, please ensure:
Return request is raised within 15 days of delivery
Product is unused and in original condition
Product is in its original packaging
You have your order confirmation or invoice
❌ Non-Refundable Situations
Refunds will not be applicable in the following cases:
Return request raised after 15 days of delivery
Product has been used, damaged, or tampered by the customer
Product returned without original packaging
Damage caused by misuse or negligence
🔄 Refund Process — Step by Step
Step 1 — Email us at support@rarerooot.com with your order number and reason for return
Step 2 — Our team will respond within 48 hours and guide you through the process
Step 3 — Ship the product back to our address (we will share it via email)
Step 4 — Once we receive and inspect the product, refund will be processed within 5–7 business days
💰 Refund Method
- Payment MethodRefund ModeTimelineUPI /
- Net BankingOriginal payment method5–7 business days
- Credit / Debit CardOriginal payment method5–7 business days
- COD OrdersBank Transfer or UPI5–7 business days
- Wallet PaymentOriginal wallet3–5 business days
🔁 Replacement Policy
- If you receive a damaged, defective or wrong product, we will:
Offer a free replacement at no extra cost
Or provide a full refund — your choice
No need to return the product in case of damage
Just send us a photo or video of the damaged product within 48 hours of delivery.
🚚 Shipping for Returns
For defective or wrong products — return shipping is FREE
For change of mind returns — return shipping cost is borne by the customer
We recommend using a trackable courier service for returns
⏱️ Cancellation Policy
Orders can be cancelled within 24 hours of placing the order
Once the order is shipped, cancellation is not possible
For shipped orders, please use our return process after delivery
📞 Contact Our Support Team
For any refund or return queries, reach us at:
📧 Email: @rarerooot
📱 WhatsApp: +919959640701
🕐 Support Hours: Monday to Saturday — 10:00 AM to 6:00 PM IST
⏱️ Response Time: Within 48 hours
⚖️ Grievance Officer
As per the Consumer Protection (E-Commerce) Rules, 2020:
Name: [Your Name]
Email: @rarerooot
Response Time: Within 48 hours
Resolution Time: Within 30 days
Rarerooot reserves the right to update this policy at any time. Changes will be effective immediately upon posting on our website.
This policy is governed by the laws of India under the Consumer Protection Act, 2019.